Helpful answers before and after you order
Find quick answers to common questions about shopping, payments, delivery, order tracking, returns, and support on TatliCart.
Need direct support?
If your question is not answered below, you can contact TatliCart directly and our support team will help you as quickly as possible.
How do I place an order?
Browse products, add your selected items to cart, proceed to checkout, enter your delivery details, and complete your order.
How long does delivery take?
Delivery timelines depend on product availability, sourcing time, and your location. Orders are usually reviewed first before dispatch is arranged.
Do you deliver outside Lagos?
Yes. TatliCart delivers within Lagos and to other states across Nigeria, depending on logistics availability and delivery options.
Are all products always available?
Product availability may change. Some items may require extra processing time before dispatch, especially when stock is limited.
How are shipping fees calculated?
Shipping depends on order value, delivery location, and logistics. Orders above ₦25,000 may qualify for free delivery.
Can I request a return or refund?
Yes. Return and refund requests are reviewed based on product condition, order details, and the reason for the request.
How do I track my order?
You can use the order tracking page and enter your order reference to view the latest status of your order.
How do I contact TatliCart support?
You can contact TatliCart through the contact page, email, WhatsApp, or our official social channels.
Still need help?
Contact our support team and we’ll help you with your order, delivery, payment, or product questions.