Returns & Refunds

Simple return support for eligible orders

We want you to shop with confidence on TatliCart. If there is an issue with your order, our team will review your request fairly based on the item condition, order details, and the nature of the complaint.

Fair, clear and support-driven

Not every order will qualify for a return or refund, especially for demand-based or specially sourced products, but we always review every genuine issue carefully.

Wrong item received Damaged item on delivery Early issue reporting is important

Return conditions

Return requests are reviewed based on the item, its condition, and how quickly the issue is reported.

Eligible requests Returns may be considered for wrong items, visibly damaged products, or confirmed order issues reported shortly after delivery.

Item condition The product should remain unused, in good condition, and where possible with original packaging and included accessories.

Request timing Customers should contact TatliCart support as soon as possible after receiving an item if there is any problem with the order.

Important note

Because some products are sourced or processed after order confirmation, some items may not qualify for return, exchange, or cancellation once processing has started.

Refund process

Refunds are only processed after the issue has been reviewed and the request has been approved.

Review comes first Each refund request is reviewed individually before any approval is made. This helps us verify the issue and protect both buyer and store.

Approved refunds Once approved, refund timing may vary depending on the payment method, order stage, and the channel used for the original payment.

Support before return Please contact TatliCart support first before returning any product. Do not send items back without prior confirmation from our team.

Need help with a recent order?

Share your order reference, product issue, and any helpful pictures with support so we can review your request faster.

Still need help?

Our support team can guide you on order issues, returns, refund requests, and product concerns.

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